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Basis of Sale
By placing an
order via our website it is therefore notification that you
agree to our terms and conditions. These terms and conditions
will be updated occasionally, please check these before making a
purchase. All orders will be subject to the conditions set out
below.
Prices
Please
include the postage stated when adding the total of your order
Delivery
We use a
courier service for our deliveries as this is by far the most
cost effective with less breakage.
Orders are
usually dispatched within 48 hours from receipt of payment.
However at busy times of the year please allow up to 5 working
days.
Payment
Payment for
your purchases may be made online via paypal or by post with
cheque or postal order.
To pay by
cheque make your selection online and then select "cheque"
payment in the shopping cart. Please make cheques payable to
"Essence of Eden” writing your order number, card number, expiry
date and issue number (switch only) on the back of the cheque,
along with your home address and send to:- Essence of Eden,
Royal Norton House, Brightwell Baldwin, Oxon OX49 5NX. We are
unable to post out orders until cheques have cleared.
Privacy
Your details are totally private with Essence of Eden, we never
sell, rent or share your information with any third party.
Returns
If you
are not entirely happy with any purchase, simply return it
within 14 days, unused in its original packaging, for a
replacement, exchange or a refund. Please email
info@essenceofeden.co.uk to arrange for the return. Please
note we are not responsible for return postage other than for
incorrect or faulty items. We cannot be responsible for items
that fail to reach us, so always obtain a certificate of posting
as proof of postage. If you feel our product or services have
not met with your expectations, please communicate your comments
or suggestions by using the following methods; e-mail, fax,
telephone or post.
Product
description
The oil will
change in consistency due to varying temperatures. Sometimes it
will be solid white, or clear liquid or half way in between.
This is a natural process and is not detrimental to the product.
Business
Hours and Holidays
Our business
hours are 9am - 5pm UK time, Monday-Friday, excluding all
English Bank Holidays. There will be periods, due to holidays,
when there will not be anyone available to process your order
immediately, but orders can be placed to be processed once the
office is open.
Customer
Support
If you need
help or advice on any of the goods you have purchased or are
about to purchase, please call us on: 01491 61 4444 between the
hours of 9am-5pm Monday-Friday, excluding all English Bank
Holidays.
Cancellation
We may cancel
an order for any reason, for any item, at any time before
delivery. You will be notified of this action via email,
telephone should the need arise.
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